Services for our tenants, including rent, repairs, new homes and managing your tenancy. We tailor our service offer to meet the strategic needs of individual customers, focusing on the areas that matter most to them. You may have to leave your home if major works are needed on the building. Wates Living Space has been reappointed by Tamworth Borough Council to deliver a ten-year programme of housing repairs across the borough. Twitter sets this cookie to integrate and share features for social media and also store information about how the user uses the website, for tracking and targeting. Special repairs for vulnerable council tenants, Housing repairs, maintenance and planned works policy (PDF, 664.88 KB), check the repair responsibilities (PDF, 208.2 KB), repairs under our special repairs for vulnerable tenants, repairs guide for landlords and tenants (PDF, 289.43 KB), your name, address and daytime contact number, unsecure front door or window (where there is a security risk), The tenant is above the age of 65 and no person below the age of 65 lives in the property, The tenant has a mobility difficulty or serious visual impairment and there is no able-bodied adult living in the property, The tenant has a learning difficulty which substantially restricts their ability to arrange the repairs, The tenant has a history of mental illness which substantially restricts their ability to arrange the repairs, Minor plastering work (excluding hairline cracks), Replacement of wall tiles (splashbacks only), reduce moisture levels when cooking, cover boiling pans and dont leave kettles boiling, dry washing outside or use the bathroom with the window open and the door shut, if you use a tumble dryer, make sure its ventilated to the outside air, avoid using portable gas or paraffin heaters, always keep the house warm and ventilated, when using the bathroom and kitchen, keep the doors shut, regularly check spots where air circulation is poor, for example, behind furniture and inside cupboards. These include: Rent enquiries including difficulties paying your rent Mutual exchange. NID cookie, set by Google, is used for advertising purposes; to limit the number of times the user sees an ad, to mute unwanted ads, and to measure the effectiveness of ads. The Housing Repairs service is critical to our tenants and leaseholders. Wates Living Space has revealed the extent of its positive contributions to Birmingham as the business extends its contract to deliver housing repairs and maintenance across the city on behalf of Birmingham City Council. Leading affordable housing maintenance provider, Wates Living Space, has introduced a new repairs and maintenance tracking system for residents, in a move to enhance customer service and operational efficiency. Leading social housing repairs and maintenance provider, Wates Living Space, is set to commence repairs and maintenance for 7,000 homes on behalf Hammersmith & Fulham Council. Harbour Exchange Square Wates Living Space and Wates Residential have been named on four key lots of Camden Councils four year 620m Property Works Framework. To prevent condensation: Black mould is caused by condensation and can be removed with fungicides available in most DIY stores. However, if your complaint is more complex or serious, cant be dealt with at the first point of contact and requires further investigation, we will deal with it through our formal complaints process. Small repairs and odd jobs Domestic help Meals delivery All services . The contract, which is valued at 167 million over 10 years will split the town into two areas, with Mears delivering . There are another 15 similar residential tower blocks around the borough. Contact a solicitor experienced in council housing disrepair claims to find out more. . David Morgan, Managing Director of Wates Property Services, said: We faced huge challenges starting work in Crawley, with mobilisation taking place in the middle of the global pandemic. details of how to escalate the matter to Stage 2 if you are not satisfied with the answer or in some cases refer you to the relevant Ombudsman Service. Youre likely to be responsible for things like: Your council is responsible for making sure: Your council will have a published policy setting out the timescales in which it will carry out different types of repairs. 1983 Crawley Borough Council election (Borough boundary changes took place but the number of seats remained the same) [6] 1984 Crawley Borough Council election. Even if no appliances are connected or the only appliances belong to you, we need to check the pipework. Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. If the repair is an emergency, you should call us immediately on 01709 336009. For further information and guidance see Bogus callers and phone fraudsters. Coventry Our approach. Please do not leave children under 16 alone in your home while we are working. Wates Living Space has responded to the Governments latest announcement of additional funding for carbon retrofitting of social housing, calling for a nationwide plan of improvement. It will take only 2 minutes to fill in. East Ham Oldham-based housing association, First Choice Homes Oldham (FCHO) has selected two partners to take on four-year major investment contracts, worth a combined 38 million. You may be able to get a reduction in your rent if the repairs cause a lot of disruption. Pay for a garage or parking space. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Wates Living Space has been appointed to the Tower Hamlets Homes Block Refurbishment framework, a four-year pipeline of housing refurbishment works in East London. This cookie is used to store the language preferences of a user to serve up content in that stored language the next time user visit the website. Call-off contract under t. But opting out of some of these cookies may have an effect on your browsing experience. Wates Living Space set to expand its presence across South Yorkshire, focusing on portfolio of housing repairs and maintenance in Rotherham and Barnsley. A notice informing about the change of heating and hot water times hangs in a corridor of a house of the housing cooperative Dippoldiswalde. Damaged plaster may need to be removed, affected clothing should be dry cleaned and carpets should be shampooed and dried. Wates has completed a major social housing refurbishment programme that has given a new lease of life to the Ben Street neighbourhood in Clayton, with Wates Living Space handing over the revamped homes four weeks ahead of schedule. Complete the repairs service satisfaction survey. Apply to Council Housing jobs now hiring in Crawley on Indeed.com, the worlds largest job site. The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Crawley Borough Council. Content and site Copyright Crawley Borough Council 2020. To provide you with the best online experience we use a range of essential site cookies. The amount of compensation you receive will depend on the severity of the damage caused and how long it took for you to recover, as well as other factors such as lost earnings if you had to take time off work. change your appointment later if you need to. As a tenant of any rented house, be that with your local council or housing association, you have the right to live in a safe and well-maintained property. Appointments may be carried out by our own employees or by contractors. Housing Enforcement Officers liaise with landlords and agents to fix disrepair. All rights reserved. Dear Crawley Borough Council, A contract was awarded by Crawley Borough Council to Mears covering the management of responsive repairs, planned maintenance and empty dwellings for Crawley Homes properties from 1 April 2020. Previous. If you have experienced damage to your belongings as a result of the inaction of your landlord or local authority, it is advisable that you seek legal assistance to make a council and local authority compensation claim. After a ten-week mental health and wellbeing programme, which involved table tennis classes and fitness workshops, a number of residents at Trellick Tower in North Kensington got the opportunity to show off their new skills to Great Britain Paralympic table tennis gold medalist, Will Bayley MBE. It affects one person or a group of people and requires a response. Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. We had been waiting for 12 months for the damp to be repaired by the council but got nowhere. Bewbush - streets A to G (not Court or Walk names), Bewbush - streets H to S (not Court or Walk names), Bewbush - streets T to Z (not Court or Walk names), Broadfield - streets A to E (not Court or Walk names), Broadfield - streets F to L (not Court or Walk names), Broadfield - streets M to Z (not Court or Walk names), Northgate - excluding John Brackpool Close (see Three Bridges for Bridgefield House), Three Bridges - excluding Bridgefield House, West Green - streets G to Z (excluding Apex Apartments), West Green - streets A to F and Apex Apartments, Rent enquiries including difficulties paying your rent. If a fault is caused by you, your family or friends, or through negligence of failure to meet your obligations under your tenancy agreement, you must pay for repairs. 1979 Crawley Borough Council election (New ward boundaries) [5] 1980 Crawley Borough Council election. If you feel the issues raised in your original complaint have not been addressed at the first stage, a further investigation will be carried out. Hotjar sets this cookie to know whether a user is included in the data sampling defined by the site's pageview limit. Unfortunately, we cannot fix damage caused by you, your family or visitors to your home. If necessary, they will arrange to remove or seal it (through our repairs team). We service all gas appliances supplied by us every year and will leave a certificate confirming that they are safe and in good working order. Furthermore, we have been able to implement this mobilisation approach across another of our housing repairs contracts, which is testimony to the strength of our teams and capability to adapt during times of uncertainty.. If the landlord is reluctant or refuses to carry out reported repairs, enforcement action may be taken. We also use third-party cookies that help us analyze and understand how you use this website. Wates Living Space has an existing relationship with Crawley Borough Council, having previously delivered Crawley Homes Decent Homes programme, with works completing in 2012. Disagreement with a decision where a right of appeal exists, either within the council or externally (e.g. null. We are committed to dealing with all complaints equitably, comprehensively, and in good time. This cookie is used to store the language preference of the user. This cookie is set by Facebook to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website. This contact information is for council tenants only. 38 vehicles were also exchanged with risk assessments conducted in advance to ensure adherence to safe working guidelines. If this has not been done, email chcompliance@enfield.gov.uk. Housing maintenance provider, Wates Living Space, has been appointed by Sheffield City Council to deliver a 2.7m contract to install new external wall insulation to homes throughout the city. Apply to Coordinator jobs now hiring in Crawley on Indeed.com, the worlds largest job site. Housing disrepair is a situation in which the condition of a rented house or flat has deteriorated or changed negatively since the tenant moved in. Southern Housing Group, Guinness Partnership and Clarion Housing have teamed up to launch the boroughs first community food pantry to combat food poverty, thanks to a contribution equal to 15,000 from leading housing repairs and maintenance provider, Wates Living Space. Three years ago, the comparable figures were 169 households in temporary accommodation, 8 in nightly paid, with just 2 out of borough Wates Living Space commits to supporting the environment by inviting sustainable technology suppliers to pitch for involvement in a green supply chain. My flat was repaired in time for my childs birth and I received rent refunds and compensation. David Morgan, Managing Director of Wates Property Services, commented: Crawley Borough Council has a very clear strategy to provide an efficient and high quality service across its housing portfolio, an ambition to which our expertise is perfectly suited. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. You should get several weeks warning of any work needed. Sanitary fixtures and fittings within the property such as toilets, sinks, baths, showers and also the relating drains, pipework and plumbing. Wates Living Space has started a 10 year programme of housing repairs for Crawley Borough Council in the middle of a pandemic, after successfully assembling its teams using virtual and social distancing mobilisation measures. Tenant and Leaseholders Housing Repairs Review questionnaire. Thanks to this collaborative effort, work has now begun, and our priority now is to provide residents with the safest and highest quality service. The councils current three-year contract with Wates Living Space ends on March 31, 2020, and the new 10-year agreement is valued in the region of 50million. Somers Orchard - former Horatia and Leamington Houses site. We very much look forward to working with the borough again over the next decade, and our priority is to enhance service delivery and working closely with the client to develop a seamless customer journey, ensuring we provide an exceptional service from day one. Call 01293 438111 Report a repair online Visit the Town Hall Normal office hours for Crawley Repairs Team are Monday to Friday 8am-5pm. LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser ID. Apply to Six Town Housing jobs now hiring on Indeed.com, the worlds largest job site. Your landlord has a responsibility to carry out repairs you have reported to them in a timely manner and to a satisfactory standard. Crawley Borough Council mobilisation CASE STUDY Project overview Wates Living Space was awarded a 10-year contract to perform housing repairs for Crawley Borough Council and successfully mobilised its team in the middle of the pandemic using virtual communications to help maintain safe, effective social distancing. Housing Department Crawley Borough Council - Housing Options Service Services offered. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Private sector leasing scheme Private renting for landlords Repair and renovation loans Disabled facilities. We manage leasehold properties that were originally sold under the Right to Buy. Emergency out-of-hours repairs. This approach was also implemented across Wates housing repairs contract with Barnsley Metropolitan Borough Council, which also faced similar disruption as a result of Covid-19. Office 3750 LinkedIn sets the lidc cookie to facilitate data center selection. A freedom of information request to the ombudsman by RADAR revealed there were three complaints made about leaks, damp or mould in housing operated by Crawley Borough Council in the three years to March 2022. We will give you at least 24 hours notice, except in an emergency. Hotjar sets this cookie to detect the first pageview session of a user. Wates Living Space is one of two contractors employed to carry out responsive repairs to 9,400 properties and 5,000 garages over the 10-year period. If you live in a council-owned property, we can also help you to make a disrepair claim against your local council. All emergencies must be reported by calling 020 8379 1000 (option 4, then option 2 for council housing repairs). Fire safety All properties should have fire alarms fitted and serviced regularly. A common problem that arises in many homes is condensation and mould growth. You need our permission to carry out alterations or improvements on your council house. If you are considering making a claim for council house disrepair compensation, it is important to be aware of the No Win No Fee policy that our firm operates by. The repairs below, which are usually a tenant's responsibility, will be carried out by us if we are sure that the repair or renewal is reasonably required, and one of the following apply: The above repairs will not be carried out if the defect is due to the tenant's neglect or negligence. Wates Living Space Homes has been appointed to deliver a new 48m residential development on behalf of Network Homes, closely following the developers completion of Park Heights in Stockwell. Your council must find you somewhere to live while work is carried out and pay for the cost of this. Emergency out-of-hours repairs. Home. Our letting standard sets out the standard of repair and appearance you can expect when you move in. The councils current three-year contract with Wates Living Space ends on March 31, 2020, and the new 10-year agreement is valued in the region of 50million. The integration of Wates and Crawleys IT systems was carried out remotely by the contractors IT department. If you are a council tenant, we can take care of some of the repairs to your home. Wates reveals the extent of its positive contributions to Birmingham as they its contract extends to deliver housing repairs and maintenance across the city. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. Crawley Borough Council has nearly 800 employees, led by a Chief Executive and 3 directors, who have responsibility for: Environment and Housing Community Services Resources Contact Crawley Borough Council Phone (general): 01293 438000 Fax (general): 01293 511803 Chief Executive: 01293 438626 Director of Environment and Housing: 01293 438754 See our Housing repairs, maintenance and planned works policy (PDF, 664.88 KB). Making a claim could result in the court ordering the council to make a repair and you could even be awarded compensation. Google DoubleClick IDE cookies are used to store information about how the user uses the website to present them with relevant ads and according to the user profile. The Wates Community Learning portal is a digital platform providing access to over 50 nationally accredited courses. If you are in any doubt at all you should phone Basildon Council on 01268 533333 to confirm that the caller is who they say they are. Requesting online means you can: make your request at any time of day or night. Assessment of housing need under the Housing Act Part V11 (Homelessness). The pattern element in the name contains the unique identity number of the account or website it relates to. Crawley Homes has joined NetZero Collective - a nationwide group working together to make a positive impact by reducing carbon emissions. Wates Living Space has expanded its framework presence with its appointment to the South East Consortium (SEC) Internal & External Building Works Framework. Last . Confirm Password *. This is often referred to as filing a compensation claim for despair against a housing association landlord. The latest news in your inbox every week. Necessary cookies are absolutely essential for the website to function properly. Find housing . A principal council, a non-metropolitan district council, a local council in south east England, a lower tier local authority, a council with district-level functions and a council with district-level functions in England. Our housing in Havant. Wates Living Space has been appointed to carry out repairs and minor planned works for Cardiff Council, which will see the leading social housing maintenance provider deliver housing improvements to 4,200 properties across the north of the city. i-housing Our online portal for council tenants and housing register applicants to view and bid on properties Finding a home Apply for council homes, housing association properties and. disrepair claim against your local council, We specialise in bringing claims against housing associations, Start your claim today by filling in the form. This category only includes cookies that ensures basic functionalities and security features of the website. You have accepted additional cookies. Linkedin - Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. In a joint letter to the government, written with West Sussex County Council, Crawley Borough Council said the extra costs of housing more Chagossians could result in it declaring a section 114 . Crawley Homes has implemented a new housing IT system. Special circumstances for accepting a review after 1 month has passed may be considered. Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. In December 2022 the paid and 65 were out of borough. Telephone: 0300 061 0614. LinkedIn sets the lidc cookie to facilitate data center selection. About Us; Staff; Camps; Scuba. Young people across Brent have been given a unique table tennis masterclass by Paralympic gold medalist, Will Bayley MBE thanks to support from national developer and housing maintenance provider, Wates who is working across the borough. Find out the latest coronavirus information on housing and homelessness. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Telephone: 0300 1113000. These cookies do not store any personal information. These cookies track visitors across websites and collect information to provide customized ads. 57139 Crawley 1 www.crawley.gov.uk Town Hall The Boulevard Crawley West Sussex RH10 1UZ Crawley Borough Council Cabinet Supplementary Agenda Wednesday, 1 February 2023 Chief Executive Pages 5 Matters referred to the Cabinet and Report from the Chair of the Overview and Scrutiny Commission 3 - 8 The Housing Ombudsman's approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. Exterior areas External walls, the roof and windows for example and also any structural issues that may arise. *Working hours: * 37 per week. YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. Council housing in Crawley is a mixture of flats. This website uses cookies to improve your experience while you navigate through the website. . Expressions of dissatisfaction are treated seriously and recognised as a way for us to improve our services. The London Borough of Camden Council. As your landlord, the council has a legal responsibility to ensure the property you are living in is in good, safe, living condition. We use some essential cookies to make this website work. If the council has failed to act on issues that you have notified them about, then you could be eligible to make a claim against them. Wates Living Space Maintenance has expanded its presence in North Wales following its appointment to deliver contracts for two housing associations in the region. These cookies track visitors across websites and collect information to provide customized ads. This policy gives every claimant who deserves to be compensated the chance to make a claim without having to worry about the financial implications of seeking legal help. Dont worry we wont send you spam or share your email address with anyone. Visit us. If you are a council housing tenant, social housing or live in a local housing association property in the United Kingdom, we can help you file a compensation claim against your landlord if your residence has fallen into disrepair. If you think your new home does not meet the letting standard, email lettings.council.housing@enfield.gov.uk. Countrywise Repairs, a strategic joint venture (JV) between Town and Country Housing Group and Wates Living Space, has expanded its area of operation to deliver responsive, planned and void maintenance works across East Kent. You may also be able to make a care claim if you needed additional help because of the illness caused by the housing disrepair. Chimney If the property has a chimney, then the flue, pipes and ventilation need to be checked regularly. The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies. These cookies will be stored in your browser only with your consent. Wates Living Space cements its position as Tamworth Borough Councils partner of choice for planned housing maintenance until 2030. These services include waste management,. A learning space at a new community hub, created from a disused chapel in Chichester has been named in honour of the Wates family following a 6,000 donation from Wates Living Space. How we can help young people in Crawley with housing issues. 1982 Crawley Borough Council election. You have rejected additional cookies.

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