Department. An emergency is the only time maintenance staff can enter your home without your permission. Agency Department of Education - SINSW. Parliament. Report any damage to Housing Direct on 1300 137 677 or to your Housing Officer as soon as possible. In doing this, we support the operational, recruitment and retention goals of the Department of Defence. Maintaining this portfolio ensures our residents live in homes that are safe, clean and well maintained. For any questions, please email procurement@dha.gov.au. This factsheet briefly outlines NSW residential tenancies law - including coverage of the Act, your rights and obligations, and certain terms of the standard tenancy agreement., As a tenant you have rights under the Residential Tenancies Act 2010 and Residential Tenancies . We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued of critical infrastructure projects in 2021-22. Expand all Property condition assessment Vacant unit maintenance Responsive maintenance Minor capital works To report urgent repairs, tenants need to call the Maintenance Line (1800 422 322) and will be connected to their local maintenance contractor. To do this, the timing of repairs and maintenance jobs is determined in a fair and equitable way with a priority focus on safety, security or resident wellbeing. We acknowledge the Gadigal people as the traditional custodians of the land on which the Parliament of New South Wales stands. ThattheCommitteeinquireintoandreportonthemanagementofpublichousingmaintenance contractsinNSW,withparticularreferenceto: a)Thecurrentrepairstatusandphysicalconditionofthepublichousingstockmanagedby HousingNSW; b)Thecostsofmaintenanceofthecurrentpublichousingstock,variationsinexpendituretrendsoverthepreviousfiveyearsandprojectedexpenditureforthe nextfiveyears; c)Thenatureandadministrationofmaintenancecontracts,includingprivatesector arrangements; d)MethodologiesandprocessesforensuringconsistentpublichousingmaintenancestandardsacrossNSW,includingqualityassurance,effectiveness,efficiencyand contractsupervision; e)Statutoryobligationsontenantstotakecareofpropertiesandreportmaintenanceneedsinatimelyfashion; f)Measurestomeetthespecialmaintenancerequirementsofagedanddisabledtenants; The Parliament of New South Wales acknowledges and respects the traditional lands of all Aboriginal people, and pays respects to all Elders past and present. Maintenance Contracts The NSW Federation of Housing Associations (the Federation) welcomes the opportunity to make a submission in response to the inquiry into the management of NSW public housing maintenance contracts. At Defence Housing Australia (DHA), we provide quality housing and related services to Defence members and families. Communities and Justice, NSW Department of . 3202 0 obj <> endobj NSW Ambulance Customer Service Attendant EOI Management and Support NSW Public Service Recruitment Pools NSW Trains . S]lY(:=Yfty>dS:J$BR,43W:tmP&V]9,Qs DPiq=Eorgg=UH{Nvq|;r]=s9!P[Ubd(l/rVgt GK:p|0'w:%.## MCJlhEl$Q%)IC6;bG*_2jc-OPmWq`Yptpp.ul;AF_51o7wLnGtbgt^JG=-9-E o*[sT The caretaker period for the NSW Election commenced on 3 March 2023. For copies of recently issued ministerial press releases or information on the election policies of any political party as they relate to this department/agency or its portfolio area, please go directly to the website of the relevant political party. To meet our Defence housing obligations, DHA manages three Residential Maintenance Services (RMS) panels, which provides routine maintenance and emergency repair services to the DHA housing portfolio across 36 trades. Series: New South Wales. 1 0 obj Read More. Maintenance Person, Crew Member, Facilities Officer - Moree and more on Indeed.com Department of Enterprise, Investment and Trade. Beleaguered cleaning and catering company Spotless Group has been re-awarded a contract worth $62 million a year to maintain NSW's social housing. This is a binding contract under the Residential Tenancies Act 2010, so please read all terms and conditions carefully. As a tenant, you have rights and responsibilities regarding repairs and maintenance for your property. Parliamentary Secretaries in the Assembly, NSW Legislative Assembly Practice, Procedure and Privilege, Hearing - Macquarie Room, New South Wales Parliament, Macquarie Street, Sydney, No. $148.8 Million Available for COVID-19 Expense Reimbursements We've opened a new application period for owners of properties participating in Multifamily assisted housing programs to apply for $148.8 million in COVID-19 Supplemental Payment funding. Agency HealthShare NSW Category (based on UNSPSC) Healthcare Services Published 10-Feb-2023 Contract Period 30-Jan-2023 to 2-Mar-2023 Estimated amount payable to the contractor (including GST) $169,870.77 (Goods or services supplied) Contractor Name Roche Diagnostics Aust Pty Ltd Is an Aboriginal or Torres Strait Islander owned business No The deadline for applications is February 21, 2023. The data can be customized through filters, and downloadable report options. Not all emergency repairs can be completed immediately, in which case a temporary repair will be carried out. This is particularly important if there is likely to be further damage if the repair is not completed quickly. I worked in many areas ranging from remote areas in the far north of South Australia including Oodnadatta and the Anangu Pitjantjatjara Lands, to Raukkan home of the Ngarrindjeri People on the Coorong and urban Indigenous communities in Elizabeth and . To sell a home in NSW, an agent must have a real estate agent's licence issued by NSW Fair Trading. Everything you need to know as a social housing tenant including rent and rebates, maintenance and repairs and your rights and responsibilities. Find information on how we assist service providers with housing and homelessness, protecting children, family, domestic and sexual violence, community planning, disability inclusion, working with Aboriginal communities and legal help. The Eligible Service Providers (ESP) list provides ASTP with a choice of potential contractors across NSW. Maintenance Line 1800 422 322 Specialist staff provide support and advice and are able to make decisions on the spot about what needs to be done. The Government tenders website also provides details of current tender opportunities in accordance withPremiers Memorandum 2007-01. If your property is leased from a private landlord, your housing provider will notify them of any repairs that are needed. An emergency repair is defined in the Residential Tenancy Act as a: Burst water service Maintenance contractors | Defence Housing Australia Maintenance contractors At Defence Housing Australia (DHA), we provide quality housing and related services to Defence members and families. The contracts are published on the Government tender's website launch. These contractors also respond to any reported lift outages or service disruptions on an urgent basis, to minimise inconvenience to residents. In most cases, the level of discomfort/disruption the repair causes the tenant determines the priority, as does the potential damage to the property if it is not attended to. Contractor. Rental bonds and other help Information to help you manage your current living arrangements like Rental Bond Help, Affordable Housing and support services. Housing NSW Head Office Locked Bag 4001 ASHFIELD BC NSW 1800. Contract region. the Police Crime Report Number if the damage has been caused by another party and reported to the police. As Strategies are developed they are linked to Departmental outcomes and Premier's Priorities. On a typical day, we work with 3,000 skilled subcontractors to complete 1,000 orders. Working to improve the service and experience for our tenants. 0 Were committed to maintaining our properties, with most of the maintenance work being undertaken by local tradespersons and local disability providers, as well as Aboriginal-owned businesses, who play an important role in the delivery of property maintenance and garden services. This submission has been developed in consultation with our . Our Department of Defence Northern NSW Contract has achieved certification of the Asset Management System to the Standard ISO 55001:2014 In doing this, we support the operational, recruitment and retention goals of the Department of Defence. Ensuring. agencies), or pursuant to Section 104(b) of the Native American Housing Assistance and Self -determination Act of 1996, as amended, ( Indian housing agencies). We review your request and tell you if we accept your request. The cleaning services contract is managed by Public Works Advisory. The caretaker period for the NSW Election commenced on 3 March 2023. Maintenance work information for DCJ Housing tenants eRepair An online service for DCJ tenants to lodge non-urgent home maintenance requests Home modification request DCJ assists eligible tenants and approved applicants to modify their home to help them live independently Maintenance and home alterations Emergency maintenance is needed when faults or damage need fixing immediately because: We usually respond to an emergency in 14 hours, depending on the situation. We work closely with the property owners to ensure these properties are maintained in good repair and fit for you to live in. Federal Housing Administration Insures $65.5 Million Mortgage for Energy Efficient Transit-Oriented Development in Roselle, Illinois. This site is protected by reCAPTCHA and the Google Contact the Housing Call Centre if your home needs responsive maintenance - repairs that are needed because of normal wear and tear, or damage caused by your household or visitors. 3227 0 obj <>stream Inquiry into the Management of NSW Public Housing Maintenance Contracts. xZKoH( lIcd2,dC1T2[_$&]]|o?tjU/~SvJ\y-??vV",|Ia'BFikM&P&s_?|Yy"M*xzHzG-.tlJ,.d4=jiUpHEfWS-.?. Housing Secretary Michael Gove said making it mandatory to hold qualifications will improve standards across the sector following the death of two-year-old Awaab Ishak from black mould. Maintaining this portfolio ensures our residents live in homes that are safe, clean and well maintained. This inquiry is no longer receiving submissions. All contracts the Department of Customer Service enters into with the private sector valued over $150,000 are required to be recorded in the register of government contracts. LAHC is committed to the safety and wellbeing of our tenants, and continues to implement a program that aims to enhance fire safety in buildings across our portfolio. ;,M~MS|IH3Fr bT+o*JW5}>q rHr`C"RwR'a1 f"~ "$^u220{uMw;~w2{wu=|VhK%0c.PN,ws?f-mj;cA9,2%&le&. Housing, Disability and District Services Deputy Secretary James Toomey Child Protection and Permanency, District and Youth Justice Services Simone Czech (Paul O'Reilly 20/02/23-6/03/23) Corrective Services NSW Commissioner Kevin Corcoran Courts, Tribunals and Service Delivery A/Deputy Secretary Karen Wallace Law Reform and Legal Services All tenants are responsible for taking care of their property and reporting any maintenance needs to DCJ as soon as possible. We may decline your request if the maintenance type is not our responsibility. Melanie Hertel . any other issues we should know, such as dogs on the property, residents that are hearing impaired, items that may be dangerous, special access ways, etc. Around 640,000 maintenance requests were received and actioned in 2020/21. endstream endobj startxref The main objective is to identify: What owners need to know to obtain a good service contract Ways to evaluate service providers Major service needs Operation and Maintenance Service Contracts An overview of current trends and options, with Signing up with an agent Before the agent can market your property, they must sign a contract with you, called an agency agreement. 2. This ensures that the properties they manage are maintained at an appropriate standard for the whole of their useful life. 2 0 obj The department has responsibility for the maintenance of all properties owned by the Director of Housing, community-managed properties, movable units leased to clients and properties leased from private owners. connection to their country and culture. Particulars of the goods or services to be provided under this contract. No records of contacts are available for this inquiry. Details of each contract must be entered into the register within 45 working days of coming into effect, and must remain on the register for 30 days or until the contract is complete, whichever is longer. The Housing Authority Procurement Principles aim to ensure best practice procedures in procurement and contract management. You can contact them in three ways: Call 13 11 72 Email tenant.maintenance@dffh.vic.gov.au If your repair is not urgent, fill in the report non-urgent repairs form. Public Accounts Committee. DCJ Housing offices are generally open from 9:00am to 5:00pm. Print Share. endobj The quality of all properties deteriorates over time as a result of normal wear and tear and because of ageing. hz $CIh &{ a$yAJ&M` } As a tenant you have rights under the Residential Tenancies Act 2010 and Residential Tenancies Regulation 2019. The contracts and tenders currently registered with respect to the Department of Customer Service are disclosed on theGovernment tender's website. To discuss this further, contact the maintenance section at your nearest Housing Service Centre. We provide the following submission and recommendations in relation to the experiences of the tenants in the inner Sydney area specifically. <>>> If you or your visitors have caused damage to the property, you may have to pay for the cost of the repair. Your rating will help us improve the website. How satisfied are you with your experience today? %PDF-1.5 Online Maintenance Request Form. What happens when you report a maintenance request will depend on what is to be repaired, how it happened and who actually owns the property. Privacy Policy and Although local offices can tell you what planned maintenance work is scheduled for your home, they will refer you to the Maintenance Line for maintenance requests. DFFH sets out its policies and practices for maintenance of public housing in its Maintenance manual. Our priority is to provide safe, secure and habitable homes for residents and, when needed, we repair and maintain properties as quickly and cost effectively as possible. If you have any concerns about the condition of your property please contact your housing provider directly. You will be asked to provide details of the damage and when it happened. *All figures current as of 30 November, 2021. Email: nswbuy@treasury.nsw.gov.au Phone: 1800 679 289 Hours: 8:30am - 5:00pm, Monday to Friday If they determine repairs are needed, the work is generally undertaken between 4 hours and 20 days. If you buy into strata, you not only own your property, but you also share the ownership of common property such as gardens, fencing, pools and elevators. More information. We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. We acknowledge the ongoing connection Aboriginal people have to this land and recognise Aboriginal people as the original custodians of this land. Over 1,500 social housing properties across NSW were retrofitted with rooftop solar panels in 2021, helping social housing tenants in those. If you live in one of these properties, please refer any maintenance matters to the owners real estate agent, using the contact details we provided to you when you started your tenancy. We spend more than $1 million per day on repairing and maintaining homes. Family & Community Services on facebook opens in new window, Family & Community Services on twitter opens in new window, Family & Community Services on youtube opens in new window, Family & Community Services on linkedin opens in new window, Rights and responsibilities: community housing, Failure or breakdown of the gas, electricity or water supply to the premises, Failure or breakdown of any essential service on the premises for hot water, cooking, heating, cooling or laundering, Fault or damage that cause the premises to be unsafe or not secure. For more details, read about response times for maintenance. We have a robust regime of monitoring of lift performance and outages, and ensure that, where there are any extended service disruptions or outages, DCJ is aware so it can communicate with tenants. Responsive repairs are for urgent maintenance, such as a leaking pipe or a broken window. Having the job reference number will make it easier to make a follow up call to the Maintenance Line. An emergency repair is defined in the Residential Tenancy Act as a: The Residential Tenancy Act does not describe non-emergency repairs and does not provide any guidelines as to when they should be completed. Department of Education. Department of Customer Service disclosure log, Department of Customer Service Agency Information Guide, Call for submissions Independent Review of SafeWork NSW, Terms of Reference Independent Review of SafeWork NSW, Benefits Realisation Management Framework, Multicultural policies and services program, Contact the Department of Customer Service, Department of Customer Service correspondence policy.

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