and subject to change at any time. Allow me to pay for tickets and eventually send mobile tickets that can't be accessed.Website doesn't work. Presented by: Any temporary relocation for work must be for a period of at least 3 months. Getting travel insurance that covers COVID-19 related events can give you peace of mind so that you can enjoy your trip while being safe, smart, and prepared - and you should know what to look out for before you shop around. I sent a message via the website and got the pdfs a day or so later. Allow me to pay for tickets and eventually send mobile tickets that can't be accessed. It's about $1500 and I have no idea what to do next. . No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience.Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. Voluntary relocation or where you are changing employer for a new role. Any vehicleYouplan to use during theBooking. Please also read the General Conditions of Refund. Wouldn't refund me for an event I bought tickets for in 2019 that has been cancelled and rescheduled like 6 times because of COVID. )~F}WBxv(u4}rg!#xhSOz#<8;oyff%>guhVog{>7:;ylvfx1;'@!FRp}/|E8#L{]V",DL R+g(/*g5+Ux%% VDx&GFGh"F^|DFEG5oP_D-,/N).n}*: kU)uzUAU!a9)sJw\86'J)sKm~s}3O1/s^Jy]2'|_;nda)J4_,xb ULpL1?ybY(Y>0elaua^,p"@SYh)m. They gave me specific number to call to move tickets. The refund period is from Thursday 14 October 2021 to Friday 12 November 2021. A copy of the letter requiring Jury Service. Attendance at business meetings and business travel. Event cancelled over a month ago and we're STILL awaiting a refund from Ticketek. Minus one review!A Vodlobby charge appeared on my Credit Card after booking footie tickets. Our integration means you can list tickets for resale directly from your Ticketek account. Where You have not been physically examined by a Doctor prior to the date of the Booking. I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. Had to give 3 revised medical certificates because they didn't have enough detail about why I was sick, which honestly they shouldn't be allowed to do. I haven't received my order confirmation email. A more suspicious person would say that they know this as it seems they have done it to others on the product review website. What can I do if my tickets are lost, damaged or stolen? We also ensure all reviews are published without moderation. Ticketek will only offer a refund or exchange of a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law. The phone message also contradicts itself. Ticketek routinely mismanages ticket processing which should be simple. Are Refundable tickets available through Ticketek Marketplace? If they mean no-shows, then so be it. Well after visiting a Melbourne Ticketek office & calling the phone number twice for a lengthy time, I finally got a lady by the name of Sandie who was really helpful in that I needed to change my concert tickets over to wheelchair companion tickets due to having an operation on my foot only last month & now not able to weight bare for any length of time on this foot. We use dedicated people and clever technology to safeguard our platform. I went through other issue option and submitted claim to have tickets moved to later date(mary Poppins). Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: Definitions Voluntary relocation or where you are changing employer for a new role. Verification can help ensure real people write reviews about real companies. Their website kept jumping us to different sections than the chosen one, then missed the mistake and paid.Tried to contact to rectify but no news.1 month later someone contacted us via FB saying all other tickets were sold out.Cheers Ticketeck for only taking 1 month to get back to me! Hands down. Have spent over 3 hours trying to book tickets, then tried to contact my phone/email.Wish I'd NEVER received the gift vouchers. I am trying to buy tickets but it says unable to lock the ticket. To apply for a Refund simply click on the link in your booking confirmation email, or click here. This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided to Ticketek. Definitely, Trustpilot should bring a starless option, these scammers even don't deserve 1 star! Are Refundable tickets offered on Gift Voucher sales? I'd be interested whether this is something the ACCC would be interested in. Stick to Ticketmaster. Considering just forging one at this point but Im just baffled why I paid extra for refundable tickets when changed me mind isnt even an option. means the unforeseen change of the date of an examination that. Like. How insensitive is that. I couldn't return to where I was, no progress, the booking system repeated itself, etc. Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. Abhorrently bad process for handling refunds and rescheduling due to illness. IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. Please also read the General Conditions of Refund. 4 hours later before I could provide the de, Tried to buy concert tickets and both the website and the app wont let me purchase. You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. So I bought tickets to a few events recently (yeah yeah yeahs, sigur ros) and paid the extra $15 for refundable tickets because, and now this might sound crazy, I wanted the option of being able to refund them. How will I receive my tickets? We missed the show! I have been linked to your site from Ticketek.co.nz. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I tried to buy tickets to Jim Jeffries, afterpay processed the payment, but the tickets from ticketek didn't. The only reason people buy tickets from Ticketek is they have no other choice. The fact that nobody at Ticketek seems to care about this issue and that I have been repeatedly ignored is actually more distressing than the $265 that I am out of pocketTrustpilot should give the option of assigning zero stars for companies like Ticketek. is cancelled or postponed by the provider. The total for the three tickets was made in two purchases of $135.20 and $70.40, 195.60 in total. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. Tixel is a safe ticket marketplace to trade tickets from Ticketek. All Theatres and productions and sporting events should seek alternative partners. Their phone doesnt answerThey have not responded to emailsThey have not responded to multiple email forms. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for refund. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. I have now been trying for a refund for 6 months. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. Ive been trying to call them about some issues I had with the ticketing and I cant get through to a customer service representative on the phone, and then I see this has happened to so many people, how can they get away with this? Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. I always find it crazy that this large organisation with a mainstream brand name is so consistently dodgy. 2 tertiary educated people wasted 1 hour each of their lives without successful purchase of any tickets. Are Refundable tickets available through Ticketek Marketplace? Requesting a Refund. You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. Attend participate in, take part in, use, or be present at. The Ticketek phone line disconnects so cannot speak to someone directly to solve issue. A police report confirming details of the theft. A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. I finally did get a short email back the night before the event, ABSOLUTELY APPAULING. If there was a Zero Id use thatDO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or mediaAppalling and illegal to not meet their 10d refund policy. Ive forgotten my password/My password has expired. Three years after buying multiple tickets for a cancelled concert I still havent received a refund. What happens to my money when I buy a ticket? Can I use a Ticketek gift card or voucher? The following words or phrases have the meaning shown below wherever they appear in bold in this document. I have contacted your Customer Service team but have not received a response. If Your Booking is cancelled or postponed by the organiser, You should contact Our standard Customer Service team directly via our Help Centre; see Your Booking confirmation or our website Help Centre for contact details. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. So thanks very much! Doctor A qualified medical practitioner registered and licensed with a recognised professional body. An incident number or report from the Police or relevant traffic authority. More Info. means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the, If the documents can be replaced in advance of the, means a requirement to move address imposed on. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where Youare worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. Safe, Fast and Verified Instead I was sent the PDF email after the show. It will be Ed's first tour down under since his record breaking 2018 Divide Tour, which saw Ed smash the record of the highest selling tour in history, with a phenomenal 1,006,387 tickets sold across Australia and New Zealand alone. Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. We may consider other Emergency Circumstances at our discretion. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. Download the Ticketek App & add your ticket to your wallet now. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. Released a technology that is fully flawed just like the rest of the governing bodies around the world. Sell tickets directly from your Ticketek Account. Years ago I did a few days temping at Tiketek. A copy of a notice from the examination body, school, college, or university confirming the change of date. On-top of that you cant call anyone to purchase ticketsTerrible. Why is this company even allowed to operate?????? Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Abusive partner? They do but its retarded. Their contact phone number is a recorded message repeating the same excuse that redirects you to the website. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: The following words or phrases have the meaning shown below wherever they appear in bold in this document. Doors Open: 5:00pm means an unforeseen circumstance completely outside. To read more about Covid-19 please visit our dedicated page here. A police report or crime number to confirm the theft(Self-declaration not accepted). Unfortunately I cancelled the credit card I used so AMEX isn't wanting to help either :(, New comments cannot be posted and votes cannot be cast. Everybody else looks like a paedo. ?DO NOT BUY TICKETS FROM TICKETEK! Press J to jump to the feed. Cool, just upload a goddamn police report. What the hell is that? Further details in the disclaimer. IfYoudid not make reasonable alternative arrangements to AttendtheBooking. Ticketek wastes YOUR TIME like it doesn't matter. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. For a detailed FAQ on these measures click here, Read the Terms & Conditions for this event. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Are Refundable tickets offered on Gift Voucher sales? The COVID-19 situation is an unprecedented challenge for our global community and the safety and well-being of our fans and crew will always be our . Surely there is an industry ombudsman or regulator we can all lodge complaints too.Dodgy!! Ticketek Marketplace (marketplace.ticketek.com.au). I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. Make a report to ACCC. I've purchased a ticket and my event is tonight! The website for Ticketek sends you to a website called "refundable" but then they tell you (too late ofcourse) that they can't help you and to go to Ticketek.So you go to Ticketek, then they take ages to do anything, only to forward your request to the theatre directly by which time it is past the time of the show and you can no longer get a refund. Privacy (data erasure request) I tried calling, emailing before the show, had I had a response we would have made the show. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. Travel insurance and COVID-19: what you need to know. Cannot add tickets to wallet. failed the examination previously and had to re-sit. Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). An incident number or report from the Police or relevant traffic authority. Tickets were fully refundable so asked for refund as we couldnt see the match on 15th due to quarantine. They ended up rejecting my application for a refund and closing it down entirely. This meant that I had to sit & concert was standing room only. It's the result of a monopoly. Links relating to the City of Sydney, and NSW in general - please read our rules before posting. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. So sorry. I had tickets for an event that was supposed to be in 2020 and then 2021 and now I have a 3 month old and I thought Id be ok to leave her for a night by now but Im not. Buy guaranteed tickets for sold out events at a fair price. We/Us/Our We are the Booking agent with whom You made the Booking. Youmade an unsuccessful request for annual leave for the date of theBooking. If there is a financial failure of any Transport provider. I wonder who are these people to get this strong approval from the government to make all the entertaintment ticket sales and grab millions.. Sell tickets directly from your Ticketek Account. For many, international travel is back on the cards. The office was just as bad as the ticket fees would have you believe. You may also wish to resell your tickets if you cannot use them. You cannot Attend your Booking due to any of the reasons below and have provided the evidence requested below. I bought tickets to and event halfway through last year, tried to call them on a number of occasions and tried to email them, i unable to get in contact with anyone they have set up their phone lines and email systems that way intensionally. I promptly contacted customer support and requested refunds as the online refund options were not functional.Ticketek have not responded other than automated emails saying; "Thank you for your email we will reply as quickly as we can" on Jul 16, 2022 and later. Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. What to do?? Any reason for refund must not be foreseeable at the time. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan to Fan ticket sales. A doctor cannot be You or a member of Your family. Their garbage outline needs us to be examined physically to be considered for refund, in the midst of a pandemic. Why even have the option of refundable tickets for an extra charge if I cant refund them? Can't get through via phone, specifically says on their correspondence that a refund will be processed in due course so don't contact them. I find the app difficult to navigate. Do not purchase through ticketek marketplace if you can and recommend any event does not use ticketek. Which Ombudsman or Government body do I complain to about Ticketek stealing my money and ignoring all correspondence? Safe, Fast and Verified I was certainly given the runaround by others who I had dealt with. Ltd. All Rights Reserved. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. This is not an insurance policy. 2023 Trustpilot, Inc. All rights reserved. Simply do not try to contact them in any way shape or form.Worst customer service. , please contact the Customer Service team directly for further advice about your Refund. A copy of the letter requiring Jury Service. (This can normally be obtained from the transport companys website). Superstar Ed Sheeran is set to return to Australia and New Zealand in February/March 2023 for a massive run of stadium shows as part of his + - = x Tour (pronounced "The Mathematics Tour"). I got tickets to a concert from ticketek that got cancelled of covid. A copy of the travel warning from the Government Agency. Hopeless website. Basically, because they're the only game in town, and they can do whatever they fucking like. There is no customer service centre you can call, just an automated voice call telling you to email. If enough people do it they'll be investigated. Are there any age restrictions enforced on my event? DO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or media Appalling and illegal to not meet their 10d refund policy Date of experience: October 06, 2022 Useful1 Share Advertisement LO LouShaBow 1 review AU Refundable tickets offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. What should I do? Hello fresh has an offer on Ticketek, which is a scam dont click it .They get your card details and charge you for food boxes u didnt order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neals for dishes you cant even eat cuz your allergies.Why is Ticketek promoting hello fresh I got scammed, Im sure anyone else who went for the offer did too . Seven tries before I finally got my second choice of seats. Fuck that, what a joke of an optional extra. Any vehicle You plan to use during the Booking. Times are approx. What a suprise there is NO CONTACT NUMBER other than a computer generated message that gives you nothing. means a requirement to move address imposed on. <iframe src="https://www.googletagmanager.com/ns.html?id=GTM-K4QMLG" height="0" width="0" style="display:none;visibility:hidden"> </iframe> Fully understand why they lock the tickets but for heavens sake 8 days out and still locked, try to contact someone to find where is the darm code to be found to unlock? Illness / Injury (including Covid-19) Pre-existing Medical Condition Pregnancy Complication The term "refundable" has a commonly understood interpretation and I would seriously question whether Ticketek's definition, and enforcement, fits within that. New comments cannot be posted and votes cannot be cast. But the thing is, they didn't. is cancelled, postponed or cannot be fulfilled by the. Website doesn't work. Sick relative? if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. Please also read the General Conditions of Refund. Like I legitimately want to spend time with a sick relative and they want me to upload a doctors note proving she has cancer? Where documents can be replaced in advance of theBookingor on the day. :(, tails, they sent an email saying they has processed the refund. They have admitted they owe me the money after months of providing proof, refund still remains not issued - 2 years later. the company or organisation that is responsible for the running of the booking, Where you cannot provide evidence that the person affected is within the. Why is your site permanently unavailable. You can do anything you want if you're the only game in town. Was given tickets for Ed Sheeran concert as a gift. I would start with Consumer Affairs Victoriahttps://www.consumer.vic.gov.au/Their website is easy to navigate and unlike Ticketek they actually have trained staff who will contact you back. I've bumped the ticket by responding as recently as January 2023. I tried being legitimate by paying extra for refundable tickets, but its almost like they want me to scalp them. Ed Sheeran: 8:15 10:30pm, New South Wales / Australian Capital Territory, Read the Terms & Conditions for this event. Zero stars, uselessly run, waste of a time company. How did this happen? Emergency Services Police, Fire and Rescue Service or other Emergency Services. Fire A report from the fire service and/or police. After seat selection there is no obvious button to press to advance the the payment stage - the 'shopping trolley' disappears. Finally got an answer from them when I contacted fair trading to help. Where You are the business owner or registered Director, or a member of Your family is. Is it cheaper to book online or through a travel agent? A copy of the travel warning from the Government Agency. Why are there multiple listings for the same event at different prices? If there is a financial failure of any Transport provider. We/Us/Our We are the Booking agent with whom You made the Booking. confirmation or our website for contact details. Safe, Fast and Verified Create an account to follow your favorite communities and start taking part in conversations. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. I bought three (3) tickets to Aunty Donna's Sydney Enmore Theatre show. Inspite of giving all the details, continuous email stating - send it in new format or send more information. Anyone can write a Trustpilot review. In event of a Refund Application the English language version shall be the basis of settlement. You'd think that but I had the same shitty experience with them on this front. Ticketek - Refundable Refundable Tickets Terms We provide refunds if You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. What gives? Where You have not been physically examined by a Doctor prior to the date of the Booking.

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