3.3 Laws and Regulations. In imposing the penalty of $7 million, Justice Burley described the misrepresentations as seriousor very serious, and considered the conduct demonstrated a level of deliberateness. Viagogo may have toned down its pressure selling tactics, but it hasn't exactly changed its ways. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. "Viagogo has also failed to specify, in a prominent way, a single price for tickets advertised for sale.. The standard would require ticket resale websites to show the original face value of tickets and disclose the fact that the websites are not the original ticket sellers. The Australian Competition and Consumer Commission (ACCC) took Viagogo to court over its practices when reselling tickets for entertainment, music and live sport events. Finally, you have rights under the Australian Consumer Law, but they may be hard to enforce if a company is based overseas, like Viagogo. The sale of stolen property on viagogo is strictly forbidden, and violates local, country and international law. (Subclass 870) Sponsored Parent (Temporary) visa. Dec-23-2017 03:49 PM. And the original face value of our tickets was nowhere to be found on the site. It also failed to adequately disclose to consumers that it was not a primary ticket seller. The message from Viagogo is "please note these tickets may not be available again if you abandon them''. You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. "When it comes to transactions between Australian-based consumers and off-shore businesses, I urge consumers to heed our warnings and refrain from doing business with companies such as Viagogo that refuse to comply with Australian law," Ms Petinos said. View FAQs The ticket was sent to my home address which I took to Singapore, this ticket cost me all up $600.00 Australian dollars, unfortunately the day I got in Singapore I lost the ticket, when I contacted Viagogo they just wiped there hands even though I had a account with them. You are on a Viagogo website. It didn't. In 2017 the ASA told it to make its exorbitant fees and delivery charges clear at the start of the transaction. No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. FanFair Alliance - Ever get the feeling you've been cheated? Examples included a ticket for the Book of Mormon advertised at $135 but which was sold for $177.45 including booking and handling fees, as well as Ashes cricket tickets advertised at $330.15, but sold for $426.81 after fees were added. They often process refunds if requested. Fair Trading minister Eleni Petinos said consumers have lodged 510 complaints since June 2018, with claims of "tickets being sold at hugely inflated prices". 6.8 All Sales are Final. "Not aware of who they are, she proceeded through the checkout process and purchased tickets, also not noticing the fine print on booking fees and currency conversion on the way through. momentum in tennis physics. Viagogo has advised customers who cannot attend a rescheduled event. What is the viagogo complaint handling process? For more information check the Skilling Australians Fund Levy information at She was told that up to 200 people had also been turned away due to fake tickets. We take no responsibility for such issues. The Australian Competition and Consumer Commission alleges the Swiss-based company, which has come under fire for heavy mark-ups, hidden fees, cancelled events and failure to provide refunds . Tickets to the Book of Mormon musical were advertised at $135, but were actually sold for $177.45, including booking and handling fees. We will also add sales or value added tax on our fees as applicable. Justice Burley labelled that as "qualitatively a very serious misrepresentation". you or your sponsor have advised the Department that you are no longer in a relationship and you will no longer be pursuing a Partner visa. What ticket resellers must do You agree that We may report any activity that We suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. It is headquartered in the United States and owned by StubHub Holdings. Key points: Viagogo has been a target of consumer and industry backlash The Australian Competition and Consumer Commission reprimanded the ticket reseller for misleading advertising It was founded in 2006 by Eric Baker, the co-founder of StubHub.. Viagogo is backed by venture capital investment firm Index Ventures as well as Brent Hoberman, the co-founder and former CEO of lastminute.com, and Jacob . The court found the website had drawn customers in with a headline price but did not disclose additional fees sufficiently. Stay informed. The Seller will be paid 5 - 8 days after event if the delivery of the tickets was successful to the buyer. You will need a username and password to access the Site and use the Services. Answer (1 of 5): There are a couple of things you can try to do, but the first one would be to contact Viagogo directly. Google Australia told us it let Viagogo back on because the reseller has cleaned up its act and is no longer engaging in the sort of trickery that the Federal Court found unacceptable. Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. You are on a Viagogo website. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Editor, Marcus Herbert. In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e. The Court found in 2019 that Viagogo made false or misleading representations to consumers that it was the official seller of tickets to particular events, that certain tickets were scarce, and that consumers could purchase tickets for a particular price when this was not the case because significant fees, such as a 27.6 per cent booking fee, were not disclosed until late in the booking process. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. Viagogo faces lawsuit over denied refunds - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. Hundreds of tennis fans who bought tickets on Viagogo were turned away from the Australian Open in 2017. "Todays $7 million penalty sends a strong signal to businesses like Viagogo conducting business in Australia that they cannot get away with profiting from misleading Australian consumers about the price of the tickets they are selling," he said in a statement. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. Given its chequered past, it's no surprise that its recent re-entry on Google coincided with a resurgence of Viagogo complaints to NSW Fair Trading. Ticket reseller Viagogo AG has been ordered by the Federal Court to pay a penalty of $7 million for breaching the Australian Consumer Law by making false or misleading representations when reselling tickets for live music and sports event, in proceedings brought by the ACCC. If the payment status in ImmiAccount is 'Credit' or Paid a refund can be requested. The email response they send is a template. Viagogo is once again in the NSW Governments sights with a new public warning being issued amid ongoing complaints from frustrated consumers regarding the Switzerland-based ticket reseller. Viagogo said in a statement that it offered a high standard of. Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. 1.1 Introduction. It didn't. Until recently, the final cost price of a ticket . Sellers can Report a Problem using the Report a Problem link on the online confirmation page. arrow_forward. Second, your ticket could be fake or the venue may not let you in with a second-hand ticket. ACCC Chair Rod Sims said: Viagogos business practices were unacceptable. Ticket reseller Viagogo has been fined $7 million for misleading Australian consumers with Google advertisements, added fees and claims about the scarcity of tickets. you might incur adebt to the Commonwealth. If you complete the form, you must return it to Viagogo within 10 working days to get a refund. at the time your visa ceased you or your sponsor had advised the Department that you no longer intend to marry. It would also add significant fees to the initial price, including a 27.6% booking fee, that were not disclosed until late in the booking process. 2.6 Making an Offer. Get the latest product reviews, money-saving tips and more. Performance & security by Cloudflare. a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. When it comes to transactions between Australian-based consumers and off-shore businesses, I urge consumers to heed our warnings and refrain from doing business with companies such as Viagogo that refuse to comply with Australian law, Ms Petinos said. In this week's episode, podcast co-hosts Eric Fisher and Chris Russo interview Len Perna, chairman and chief executive of TurnkeyZRG. Instead, try searching for the official website of the band or venue. 1. If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. THEY ARE SCAMMER! We made the case to Google Australia that Viagogo is still up to its old tricks. Join millions of happy customers that have attended their favourite events, thanks to viagogo. Adelaide woman Samantha Wells paid $388 for two seated tickets to Elton John's concert. 2.3 Username and Password. [It was like getting] blood from a stone.". 2. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. -Discover the hottest events in your area. When We receive an offer by credit or debit card, We obtain an authorization from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. When our tickets were not provided they refused to provide a refund . Forms must be returned to viagogo 5 working days after receiving them, in order to apply for a refund. Except as noted in Section 2.9 a), the Seller must confirm the order within forty eight (48) hours of the sale of the tickets. Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. This means the advertised price looks cheap, but extra fees and charges get added at the last moment. They could not promise tickets or even tell us where the seats were located in the venue.". viagogo aims to provide ticket buyers with the widest possible choice of tickets to events across the world, and helps ticket sellers ranging from individuals with a spare ticket to large multinational event organizers reach a global audience. Since June 2018, consumers have lodged 510 complaints against Viagogo with NSW Fair Trading, with many involving tickets being sold at hugely inflated prices., "There have also been complaints that Viagogo issued consumers with fraudulent or fake tickets, failed to supply consumers with tickets purchased and issued tickets that differed to those advertised or purchased.. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. This website is using a security service to protect itself from online attacks. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. 5.3 Disclosure of Information. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. From the 'My Payments' drop-down tab, select 'Manage Payments', Previous payments and their status will be displayed. 2.12 Seller Payment. 2. Tickets may be substituted with comparable or better seat locations without the Buyers approval. Additional information can be found in our FAQs and on the ticket details pages. The ACCCtook action against Viagogo in August 2017, and in April 2019the court found Viagogo had misled consumers.

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